Samui Explorer Reviews from our Happy Customers

samui explorer customers

20

Mar
2017

Samui Explorer Reviews from our Happy Customers

Posted By : Michelle Pennington/ 860 0

Samui Explorer Mission is Simple

Samui Explorer mission is simple, but can sometimes be hard!

When working with tourists, their expectations can be somewhat high, forgetting that they’re in Thailand

However this is Thailand and much of the businesses, do not apply the same standards as other Countries, and this frustrates tourists.

And others are just giving the wrong advice on which tours are best suited for them or the individual, this causes anger and disappointment.

Samui Explorer thrives on making each customers tour, a good one, but choosing the correct tour for them, based on budget, family groups, expectations, and give them honest information regarding each tour, so there are no surprises on the day and disappointment.

We can’t control what happens whilst our customers are on tour, but I can recommend the tours/operators that I have 99% confidence that they will offer a good service to the best of their ability on the day.

As part of our service, we offer free advice, recommendation on restaurants, bars and off the beaten track places to visit.

Where possible we take the time to explore the Island for new places to see, and new restaurants or bars opened to keep the Island interesting for our customers.

Below are reviews we have received that stood out from most, but most importantly the ones that really made us proud of what we, Samui Explorer has achieved

Below was a review sent to me following a surprise Wedding proposal from our customer’s partner. He emailed me secretly after she arranged tailor-made tours, and asked could we change the Itinerary and add in a romantic spot. And so we did

 

 

Hi Michelle,

Thank you so much for helping us (and Michael) organize such a special day. We had a wonderful day and it was perfect to have Mr Nong with us. He is a lovely guide. From what Michael says, he couldn’t have pulled it off without your help. Thank you again. We are in the process of writing a trip advisor review also, have been a little busy. We are leaving Samui tomorrow, but this place holds a dear place in our heart and we hope to be back again soon. If so, we will be in touch.

Take care.

Regards,

Myra.

Another customer contacted me months before arriving on Koh Samui for a family holiday.

This had been a long awaited holiday to the Island and really wanted it to be perfect.

We spent many emails back and forth getting her tailor-made tour perfect and choosing the right boat tour for her family

And this is how it went

Hi Michelle

Just want to say thank you once again for your help in making our trip to Koh Samui so memorable. Nong was the best tour guide and knew so much about the Island. He was great with our kids and just a lovely person. Was a pleasure meeting him.
Blue Star was fantastic. We enjoyed this very much and so did our kids. They are very organised and professional. The staff are wonderful people, and great with the kids. We all loved the kayaking and would definitely do it again.

We couldn’t have asked for a better way to spend our time on Koh Samui and have just fell in love with the Island. We will definitely be back.

Thank you once again. I will be leaving a trip advisor review on your company.

Hope we get to meet you next time.
Regards
Amanda

And another  –

We booked an island tour on very short notice with Samui Explorer.
E-mail contact was easy and very friendly with Michelle. Our preferred date was not available which was actually the day after we placed our request.
But an alternative was found soon and Michelle booked our guide and filled our program beside the things we requested to see.

Mr. Nong picked us up on time at our hotel and started our sightseeing tour. Nong is very friendly, knowledgeable about Koh Samui and easy to talk to. He was really outgoing and you could ask him whatever you wanted. Even private stuff.

We did out tour as arranged by Michelle and made a few adjustments with Nong which he had no problem with.

Five hours later after seeing the main attractions, Nong drop us off again at the hotel lobby.
He’s a good driver, respectful and we felt in good hands all the time.

Maybe important to know but that does not affect the service anyway. Samui Explorer is only an office and the broker of the tour guide. They don’t provide the tours under their name Samui Explorer but arrange full private tours with local guides.

Would book again with Samui Explorer as the guide they booked for us was very good and the price is too.

As I had a short stay in Koh Samui, choosing Samui Explorer for a 5-hour private tour around the island proved to be an excellent choice. Communicating with Michelle, our tour guide, was very easy and her proposals included both local and touristy views. She also explained to us a lot of things regarding thai mentality. It was value for money and well worth it and I would highly recommend this service to anyone.

We have much more examples like this which you can view on Trip Advisor. If you’re unsure what to do whilst on Samui, or just looking for honest advice please do not hesitate in contacting us

Reviewed 2 weeks ago

Michelle from Samui Explorer arranged a bespoke private tour for my wife and I to visit the local temples and Koh Samui Landmarks.
Our tour guide was Mr Nong and he was BRILLIANT. We travelled in his air conditioned car and had plenty of time to explore on our own with the added benefit of our knowledgeable guide.
Mr Nong is a careful driver and we felt safe at all times whilst being driven around the island.
When we had finished viewing the attractions Mr Nong was always close-by to the vehicle ready to answer our questions and drive to the next place.
The highlight of our tour included a visit to The Big Buddha and nearby temple were we enjoyed feeding the fish. By the end of the tour we had seen all the attractions on our wish list and also had time for lunch in the capitol (Nathon).
Mr Nong gave us a restaurant recommendation at no profit to himself and the food was excellent and very reasonably priced at 500 baht for two persons including drinks.
Seriously its not worth hiring a car when you can have a reasonable priced private guided tour with Samui Explorer and Mr Nong.
I don’t normally write reviews, But in this case I have made an exception and would highly recommend you use Samui Explorer for all your tour requirements on Koh Samui.
Many Thanks to Michelle and Mr Nong.

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Reviewed 3 days ago via mobile

We initially booked airport transfers, then added snorkeling and kayaking day trips. Or transfer drivers were on time and Michelle was great in dealing with our books. She responded to our early morning emails quickly (we were uncertain about the weather due to heavy rain both mornings). I’d recommend using this company and would book through them again.

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