Terms and Conditions
Confirmation of bookings
All tours must be paid in full to confirm the booking.
Payment can be made via Paypal, if you do not have a Paypal account you can pay with a credit card via Paypal.
Once payments are received the tour booking is confirmed, and full instructions are sent by email.
Payments are accepted by Paypal or credit card via Paypal.
Boat Tours – All boat tours, to include yachts, large boats, long-tail boats and speedboats must receive cancellations 24 hrs to receive a full refund.
Tours cancelled less than 24 hrs, no refund given, 100% of the tour price charged.
Private land Tours – Cancellation required 24 hrs before the tour time to receive a full refund.
Private Land Tours : Cruise – Ship Passengers – Cancellation requires 48 hrs before the tour date to receive a full refund.
If the tour operator cancels the tour, a full refund is given.
Weather conditions – If the weather conditions should change prior or on the morning of the tour and the operator cancels, a full refund is given.
In instances where the customer has alternate days they can take the tour, the tour date will be moved on, for a convenient date agreed by said customer.
If the customer deems the weather conditions not suitable, and cancels, no refund is given and the full tour balance requested where applicable.
If cancellation should occur due to illness, upon request a receipt and confirmation will be granted for the customer to claim a refund from their Insurance Broker by the customer.